Real feedback from festivals, fairs, fundraisers, and live events across the country. Here is why organizers choose Big Tickets and keep coming back.
“I have worked with three event ticketing companies and Big Tickets is by far the best. So easy to work with, works with us to customize options based on our needs, and always top notch service.”
Cheryl B.
Ohio Renaissance Festival
“Big Tickets was absolutely fantastic to collaborate with. They were quick to respond, extremely knowledgeable, the page was user friendly, and staff was enjoyable. I’ve worked with several ticketing platforms, and Big Tickets is by far the best.”
Kylie M.
Hospice of South Georgia
“The most important thing about Big Tickets is incredible customer service! It’s so wonderful to easily reach a human with any issues or questions.”
Christine M.
Event Consultant
“BigTickets has always gone above and beyond when we have asked for features or special reporting formats. They understand our business and are proactive in developing solutions for our ticketing needs.”
David D.
Georgia Renaissance Festival
Organizers trust Big Tickets to sell more tickets, simplify operations, and deliver responsive support they can count on.
These testimonials come directly from the event professionals who use our platform every day: festival directors, marketing leads, nonprofit coordinators, venue operators, and producers who have tried other platforms and chose Big Tickets.
Talk to Our TeamCustomer Service Rating
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Years in Business
Powering festivals, fairs & live events
“I chose 10 out of 10 because Big Tickets has gone above and beyond for Park Tavern for as long as I can remember, and that’s 19 years. The Big Tickets team is knowledgeable, kind, and customer service impeccable. Everything from setting up tickets to selling, reporting, scanning, etc., is top-notch. I would highly recommend Big Tickets.”
Pilar T.
Director of Marketing, Park Tavern at Piedmont Park
“Ease of use. Housed online therefore accessible from any phone, laptop or iPad. Fees can be paid by patrons or by client. Customer service representatives are real people (not bots or outsourced at a call center) that return messages and fix problems quickly.”
Toni K.
City of Elberton
“Speedy, helpful and reassuring replies to all my questions, ticket scanning equipment provided, a variety of ways to customize ticket information and the purchaser experience, visually appealing client portal and so much data available. I will continue to use Big Tickets for as many events as I can.”
Jenny
Event Organizer
“I love, love, love Big Tickets. I selfishly want to keep it to myself. It makes running my event easy. I love the information I have at the tips of my fingers. It gives me all the tools I need.”
Steve
Macon Beer Fest
“I’ve recommended Big Tickets to all of my clients since I first started working with them in 2016 for a Beer Festival on the West Coast. No other ticket company compares. The client interface is wonderful and the customer service is EXCELLENT!”
Kari H.
Event Consultant
“We love you guys!!! Always the best customer service and your on-site team members are rock stars!”
Gina S.
Big Green Egg
“The staff is fast and friendly to answer all my questions. The back office software is easy to use and full of included features. Patrons have a very user friendly interface to purchase tickets. And the reporting analytics are great.”
Bobby
MoonDance Studios
“Systems that make our lives easier are essential to success, but when they go wrong, we need a point of contact that makes our lives easier by being there to help. Will has been an absolute gem to work with.”
Kevin S.
Electric Avenue
“You guys always help me out and push my payment early so I can pay my other vendors! I appreciate that a lot and I will always use your services.”
Jessica
Event Organizer
“Big Tickets staff has been responsive to my questions and needs. The staff has found ways to implement our requests when needed. They have been a pleasure to work with.”
M’Lissa C.
Renaissance Festival
“Will is the greatest dude ever. Big Tickets is great too. Cheers!”
Chris S.
SweetWater Brewing
“Big Tickets is always very easy to work with. The staff is wonderful, and we love the easy platform!”
Kristie
The Giving Kitchen
“Always attentive and helpful with all of our ticketing needs and continually trying to improve the platform and system!”
William B.
Airbound Entertainment
“Partnering with Big Tickets for our ticketing needs at the Ohio Renaissance Festival is a game-changer. Their seamless platform and exceptional customer service not only simplifies our operations, but also enhanced the overall experience for our patrons, making it a resounding success.”
Cheryl B.
Director of Marketing, Ohio Renaissance Festival
Big Tickets is rated 4.9 out of 5 on Capterra, with top marks for customer service and ease of use.
“I produce charity events for hospitals and cancer research facilities all over the country. Big Tickets is always available, if not physically present at the event. I won’t use anyone else!”
Andrew R.
Assistant Director, Fund-Raising • Capterra
“Our event is attended by 1,000 to 1,400 people every year and it’s really reassuring to know that year-to-year we don’t have to worry about ticket sales and checking people in on the night. Totally stress free!”
Verified Reviewer
Executive Director, Non-Profit • Capterra
“I have been using Big Tickets for well over 5 years in various capacities. Events ranging from a few hundred to several thousand, Big Tickets always delivers. Their support is top notch and always available.”
Darian M.
Contractor, Events Services • Capterra
“We’ve been with Big Tickets for almost 10 years and their customer service and functionality cannot be beat. You can actually call or email and get a fast response.”
Stephanie C.
Owner, Events Services • Capterra